Terms and conditions

At verdecasinouk.co.uk, this page explains the conditions attached to Verde Casino accounts and play. The casino rules below belong to Verde Casino. They do not make verdecasinouk.co.uk the provider of a gaming account, payment service or casino complaint procedure.

Eligibility and restricted locations

Verde Casino does not accept customers located or living in Great Britain or the United Kingdom. Customers in those locations cannot open accounts, deposit funds or use an account. These restrictions apply even where a customer can view information about the brand.

Verde Casino requires players to be 18 or older, or to meet a higher minimum age where local law requires it. Proof of age can be requested. Players remain responsible for establishing whether gambling is lawful where they live and for any taxes due on winnings.

Concealing a location to bypass restrictions is prohibited. Verde Casino may close accounts and cancel affected bets, bonuses and winnings. Access from a jurisdiction where play is unlawful can also lead to termination without notice. These consequences do not create a right to a refund or withdrawal.

Accounts and personal details

Verde Casino registration requires a name, birth details, telephone number, email address and password. Only one account is permitted for each player. Opening additional accounts can result in closure of both the original and duplicate accounts, cancellation of transactions and loss of deposits, bonuses or winnings.

A player can ask live support to close an account. Responsibility for that account continues until closure is confirmed. Where Verde Casino terminates an account, return of a balance on request remains subject to applicable deductions. An account blocked because of suspected fraud or money laundering carries no obligation for the casino to refund funds.

Identity and payment checks

Verde Casino can request identity documents at any stage. Standard verification applies when total transactions reach €1,000 or US$1,000, and may also be required because of risk findings, suspected breaches or a staff decision. Failure to provide requested identification can lead to suspension. Withdrawals may be restricted while checks are underway.

Documents can include photographic identification, evidence of card ownership and a photograph of the player holding requested documents. Address evidence, bank statements or employment information may also be requested. Verde Casino can require a call, including a video call. Additional checks may cover the origin of a player's funds or wealth.

Deposits and withdrawals

Verde Casino requires payment accounts and cards to belong to the player. Deposits or withdrawals using another person's payment details are prohibited. A breach can result in blocked accounts and forfeited winnings. A casino balance earns no interest and does not have the protection of a bank account.

A withdrawal requires a completed profile, at least one deposit, cleared payments and completed verification. The deposit method is also the withdrawal method. If that payment instrument cannot receive funds, Verde Casino can use a bank account or another instrument with verified ownership by the same player.

For verified players, withdrawals up to €499 have an approval window of five minutes to 12 hours, with a maximum of two working days. Amounts from €500 to €4,999 have a window of five minutes to 48 hours, capped at five working days. Requests between €5,000 and €29,999 can take 30 working days. Amounts of €30,000 or more require individual arrangements. Approval does not include the time a payment provider needs to deliver funds.

If turnover is below twice the deposit, Verde Casino may deduct 20% from a withdrawal to cover payment expenses. Funds withdrawn without being played can also attract a fee reflecting the casino's costs.

Bonuses and refunds

Verde Casino keeps cash and bonus funds in separate balances, spending cash first. Bonus eligibility depends on the offers available in the player profile. The usual period for completing bonus wagering is five days unless the particular offer sets a different period.

For casino bonus play, the maximum stake is €5 or US$5 per spin until wagering is complete. Feature purchases and risk game doubling count towards that restriction. Breaking the limit can result in cancelled balances, lost winnings or account closure at the casino's discretion. Casino bonuses cannot be wagered on live, table or instant games.

Creating a withdrawal cancels the loyalty multiplier and any cash bonuses. Free spins and spins on Wheel of Fortune are forfeited as well. Verde Casino treats payments as final. Where a technical failure prevents play, the remaining balance can be requested through the normal withdrawal process. Underage deposits are refundable only at the casino's discretion, with no refund where the player deliberately misrepresented their age or details.

Complaints and applicable terms

Verde Casino receives complaints through customer support, with formal complaints submitted by form or email. The submission period is six months from the incident. Acknowledgement is due within one week, and resolution can take four weeks, with one further four week extension for complex cases.

After the internal procedure ends, or its response deadline passes, eligible unresolved disputes can go to ABC ADR. Players retain access to legal remedies. Curaçao law and jurisdiction govern the casino terms, and the English version takes priority where translations differ.